Patient Information

We have an appointment system and our standard consult is 10-15 minutes. We encourage patients to request their preferred Doctor. If that GP is completely booked, we can usually offer another GP on the same day or the earliest appointment available with your preferred GP.
Please ask the receptionist for a longer appointment if you feel you will take longer than normal, as this will prevent Doctors from running late with their appointments. Urgent appointments are available on the day for patients requiring urgent attention.

If you do not attend your appointment, we request 3 hours’ notice of cancellation; otherwise, there will be a non-attendance fee of $50.00, which will need to be paid prior to another appointment being accepted.

We value your time as our patient and doctors try their best not to keep you waiting. Sometimes this is out of our control if our doctors have to attend to emergency or urgent care and this may result in increased waiting time. We appreciate your patience and we thank you for your understanding.

The Doctors at this Practice require that you make a follow-up appointment to discuss your test results. Results are given over the phone at the Doctor’s discretion. If the Doctor wants you to return before your follow-up appointment, our Practice staff will contact you. When you have any test done, we ask that you make an appointment to discuss the result with the GP in the appropriate time taken for us to receive the results.

Our home visit service is at the Doctors discretion

If you need a script or a referral to a specialist or allied health provider from your GP, please book an appointment to see the doctor.
Please book an appointment to see your GP if you need a sick certificate. Our doctors do not back date Medical certificate.

Your medical record is a confidential document. Our Practice complies with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy and policy is available at the reception.

There may be out-of-pocket costs if you are referred for services such as pathology, imaging, specialist or allied health. Our Practice staff will advise you of the fees for all the tests, investigations and services when you are referred in situations where this is not possible, you will be provided with the telephone number to make enquiries about the cost of your test or services you are referred for.

The privacy risk associated with electronic communication may prevent us from sending you sensitive information via email. To this effect, our Practice encrypts all emails to avoid your information getting into wrong hands. On some occasions where you are unable to decrypt the mail, we will require a written consent from you before sending you an email.
Communication
Our Doctors will respond to your emails within 24 hours. We encourage you to call the Practice if it is an urgent matter. Our email address is reception@mucheamedicalcentre.com.au

We have internal electronic reminder system for pap smears, immunisation and follow-ups. If you do not wish to be placed on this system, please let the Doctor, Nurse or reception staff knows when you attend. Please update your contact details when there is a change.
Our Practice also supports the State and National registers such as Cervical Screening, Breast-Screen register. If you prefer not to be part of these reminder systems, please advise your GP.

We encourage patients to make their appointments with the Doctor of their choice if the Doctor is not available, we will offer another Doctor who is available on the day.

We handle privacy and confidentiality as a priority in this Practice. We encourage all our patients to update their personal information, including names, addresses and contact numbers. We also expect that your emergency contact details such as names, phone numbers and addresses are up to date. This will assist us in contacting you if required. We also encourage patients to advise the Doctors or the reception staff of their cultural background.
Should you require your health information, our Practice staff will provide you with the paperwork which you must complete in order for us to release your health information. The process requires a fee of $20.00 if collected by the patients and $30 if sent by registered post.

If you speak other language, we can book an interpreter for you. We engage the service of the National Translating and Interpreting Service (TIS). Please advise us when you book your appointment.

At Muchea Medical Centre, we provide culturally appropriate care to patients.

To better serve our patients, we appreciate your feedback and suggestions.
We encourage patients to let us know if they have any concerns regarding our service and will always endeavour to resolve the issue. If you are not satisfied with the outcome of your complaint, you can forward it to the Health and Disability Services Complaints office:
Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Contact number
08 6551 7600
Email:mail@hadsco.wa.gov.au

This Practice has zero tolerance for abuse. It will be difficult for us as a Practice to continue to provide services to anyone abusive to the Practice staff.